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NEWS: Young bank customers ‘don’t want to interact with human beings,’ creating some risks Rabobank’s COO reveals at #EAFCS2026

Philippe Vollot, Rabobank Chief Operating Officer

By PAUL O’DONOGHUE, Senior Correspondent

YOUNG bank customers ‘do not want to interact’ with human staff, according to Philippe Vollot, COO (Chief Operating Officer) at Rabobank.

Speaking at the European Anti-Financial Crime Summit (EAFCS) 2026 in Dublin, the bank executive said these consumers instead demand online services.

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