Anti-Financial Crime & Financial Crime Compliance
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EU, EU/Europe, Financial Services

NEWS: German regulator installs monitor at Deutsche Bank for Postbank complaints

REVIEW: File photo of the logo on the administration building of Bafin, the Federal Financial Supervisory Authority, in Frankfurt am Main, Germany.

By Tom Sims

Germany’s top financial regulator is appointing a special monitor to Deutsche Bank to oversee the lender’s handling of consumer service problems at its Postbank unit, a blow to the reputation of the nation’s top bank.

The head of the regulator BaFin has termed as “unacceptable” the disruptions experienced in Postbank’s online offerings, the difficulty clients had in reaching its customer service and in long processing times.

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