Anti-Financial Crime & Financial Crime Compliance
Leadership | Insight | Network

Banking, EU, EU/Europe, Financial Crime, Financial Services

Deutsche Bank promises new steps to rectify Postbank’s service complaints

By Tom Sims

Deutsche Bank has disappointed customers with problems at its Postbank unit and is devoting additional resources to quickly regain trust, the lender’s CEO said on Wednesday.

The comments by Christian Sewing, Germany’s top banker, come after its financial regulator termed as “unacceptable” the disruptions experienced in Postbank’s online offerings, the difficulty clients had in reaching its customer service and in the long processing times.

AML Intelligence
Subscribe now to have unlimited access

With our subscription, you will have unlimited access to the AML Intelligence site, updated daily with the latest analysis, opinion, and breaking news across the sector, newsletter delivered twice per week, access to our Global Bank Fines & Penalties database, free access to Boardroom Series and more!