Anti-Financial Crime & Financial Crime Compliance
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Deutsche Bank promises new steps to rectify Postbank’s service complaints

By Tom Sims

Deutsche Bank has disappointed customers with problems at its Postbank unit and is devoting additional resources to quickly regain trust, the lender’s CEO said on Wednesday.

The comments by Christian Sewing, Germany’s top banker, come after its financial regulator termed as “unacceptable” the disruptions experienced in Postbank’s online offerings, the difficulty clients had in reaching its customer service and in the long processing times.

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