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NEWS: Nearly half of firms still use hard documents to onboard customers despite electronic alternatives – Report

By Elizabeth Hearst for AMLi

Nearly half of firms still use hard documents such as passports, IDs and utility bills to verify new business customers, a freshly published report has revealed. 

The survey of 500 regulated businesses across the UK was conducted by SmartSearch, and found that 58% of respondents believed hard copy documents provided “reassurance” that a customer was genuine. 

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