
Refund fraud could be costing UK retailers over £5 billion a year, new research finds
Cifas
Refund fraud could be costing UK online retailers up to £5.76 billion a year, according to new research from the University of Portsmouth, funded by the UK’s leading fraud prevention service, Cifas. The Mapping the Online Economy of Refund Fraud report – conducted with colleagues from the University of Bristol, University of Surrey and Queensland University of Technology – launches today (21 May) and analyses nearly 500,000 posts across cybercrime forums, Telegram and Discord. The research found fraudsters have been using these channels to openly share techniques, target retailers and sell fraudulent refunds as a paid service. Some ‘refund‑as‑a‑service’ vendors were even taking up to 30% of the refund value for a guaranteed outcome


